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workshops
 Management Training - Example 2 History of Quality Management A selection of commonly used Quality Management concepts, models and systems- Kaizen- Total Quality Management- Continuous Performance Improvement- ISO- European Foundation of Quality Management Model (EFQM)- Malcolm Baldrige- SixSigma- Human Performance Improvement (HPI)- Project Cycle Management Clarification and definition of key terms- quality criteria (branch, thematic or regional specific)- performance (efficiency/deficiency)- standards- “supplier-producer-customer” chain A selection of Quality Management tools, e.g.- Cause and Effect Diagrams- Process and control flowcharts- Force-field analysis- Pareto-Diagram- Balanced Scorecard- Deming Circle- Osborne Check-list- Questionnaires (EFQM and Baldrige) Applying Quality Management in your organization Unit 1: Selecting a process to improve- Defining process relationships- Selecting processes to improve- Analyzing A Process- Creating a process flow chart- Assessing “value-added” versus “non value-added” tasks- Determining process measures Unit 2: Measuring process performance- Displaying and interpreting measurement data- Uncovering process improvement “gaps”- Identifying process problem areas- The cost of quality- The cost of non-quality- Classifying the costs of quality Unit 3: Improving a process- Developing an improvement plan that defines goals and responsibilities- Negotiating improvement goals with customers and suppliers- Applying a problem-solving model Unit 4: Evaluating improvement efforts- Tracking and analyzing the impact of improvement efforts- Developing a transition plan- Standardizing processes for sustained performance- Reasons for revising quality standards- The quality assurance context |
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