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workshops
 Management Training - Example 1This is an example of a course developed and tailored for the special needs of the University of Berlin, Department of Tropical Veterinary Medicine & Epidemiology and their special target groups of Veterinary: State headquarters/departments |
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Field- and laboratory-services Vaccine production departments Planning departments M+E units National/regional development programmes Private veterinary sector associations/ organisations The Targets The programme will provide concepts, knowledge and skills on how to make the management of state and private veterinary services more efficient and effective, with special emphasis on how to initiate implementation of certification of organisations along the i.e. ISO 9000 and ISO 25 series. The Results On completion of the programme participants will be able to: Identify and remove bottlenecks in their organisations for greater effectiveness, efficiency 'and client orientation Carry out strategic planning with the relevant tools/techniques Introduce Change Management in their organisation Maintain TQM in their organisation and their services and Implement the first relevant steps to apply the ISO 9000 and 25 series in their organisationThe Training Concept The focus of this training workshop lies in the transfer of management skills with a strong emphasis on action learning. This workshop will be conducted in small working groups, in-house course or at location of your own convenience not exceeding 15 participants, over a period of 3 – 5 days (depending on your specific needs). The Contents Clarification and definition of key terms:Service quality criteria (branch, thematic or regional specific)Service performance (efficiency/deficiency) indicatorsFactors affecting veterinary services management in regards to regulatory tasks and tradeISO 9000 and ISO 25 series Tools / Instruments and techniques for best management practices to runveterinary organisations more efficiently and effectively(based on the EFQM Model)Organisational Self AnalysisTeam building and team managementMediation and negotiation technique based on the Harvard concept Preventing and handling of stress, de-motivators and conflicts in teams and organisationsLeadership instruments Management Information System (MIS) and its role and functionin TQM and ISO implementation:Design principles for an efficient and effective MISKnowledge management principles in organisations/institutionsRRA and PRA as data acquisition toolsQuantitative and qualitative data acquisition and analysis, tools and techniquesCost analysis (various methods incl. budgeting, basic accounting, etc.) Steps in adoption of quality evaluation systems (aim: ‘International VeterinaryCertificate’) based upon the ISO 9000 (for veterinary services) series standards and processes and on the ISO 25 (for laboratories) Strategic marketing of veterinary and livestock services |
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